Frequently Asked Questions (FAQs)
Will there be a makeup lesson if my child is absent for a lesson?
As of 1 July 2022
Makeup lessons can only be arranged for valid reasons:
School event with proof (i.e. parent consent form issued by school)
PS: You only need to fill up the form for makeup lesson requests caused by students missing the lessons; if lessons are postponed by the centre, there is no need to fill up the form and lessons will automatically be arranged by the centre.
Starting 1 Jul 2022, parents/students are to submit a makeup request within 7 days of the missed lesson with valid reason and proof. Our support team will take 3-5 working days to process these requests. We regret to inform that no makeup lessons will be arranged if no makeup requests are being made or requests are made past the 7 days period. Strictly no refund will be made for missed lessons that students did not request for makeup lessons promptly or for any other reasons. Please note that if a sibling has missed lessons (due to his or her own absence), the credit is non-transferrable to other siblings.
We do not encourage students to miss too many lessons as learning is about consistency and regularity. Prioritising learning is key to doing well.
We apologise in advance for any inconvenience caused. We have a one time allowance for change of makeup lesson dates. Should there be any further changes beyond the one time allowance, we regret that there will be an admin fee of $10 per subsequent request to change. This fee is imposed as our team needs to block out the teacher’s slot and decline other students’ requests for the particular time slot. Thank you very much for your kind understanding
I am unable to log into Zoom / Google Meet (technical issues)
Do not worry! If you are unable to log into Zoom / Google Meet due to technical issues, please send a text message to our support team at https://wa.me/message/GRRBIR7T46MIE1 or +65 8874 4870. If the issue cannot be resolved in time, please do not worry, we will arrange for a makeup lesson. Kindly drop our support team a message at https://wa.me/message/GRRBIR7T46MIE1 or +65 8874 4870. We will arrange for it promptly. Thank you for your patience and kind understanding!
What if I am planning a holiday getaway or break for my child after exams?
For June and Nov/Dec holidays, you could write in to us at email@example.com to freeze your account for a maximum of two weeks each major holiday.
Freezing account means that you will not be invoiced for the lessons during the stipulated period. However, in the event that our computer generated invoices still bills you incorrectly (sometimes technical hiccups happen), please drop us a text message https://wa.me/message/GRRBIR7T46MIE1 or +65 8874 4870. Alternatively, you could also email us at firstname.lastname@example.org. Our team may take up to 7 working days to process your request.
While taking a short break can be beneficial, we do not encourage students to miss too many lessons as learning is about consistency and regularity. Prioritising learning is key to doing well.
Lessons are generally only once or twice week, for 1.5 hours each. Maintaining a stable learning momentum is very important.
More than 97% of our students continue regular classes during school holidays as their families believe in consistency and it has shown a positive correlation in their learning attitudes and academic results.
I am experiencing special circumstances (i.e. hospitalisation, family emergency)
I am a close contact of a Covid case / under quarantine
For the safety of everyone and in accordance with Singapore’s safety management measures, please do not attend physical classes. Classes are now all hybrid enabled (online and offline lessons can be conducted simultaneously).
In the event that you are not able to attend online lesson in time, do not worry.
Our support team will get back to you as soon as possible.
Take care and stay safe.
Can I skip lessons during exam period?
As preparing for a school exam (1 week before exam and during exam period) is a valid reason, you are eligible to submit a makeup request. The makeup lessons are usually made during the next available timing or during school holidays.
Makeup lessons can be arranged for such circumstances as fees will be charged as per usual. Credits for such missed lessons cannot be used to offset future regular lessons and only be used to arrange for makeup lessons with a validity of 6 months from the respective dates of missed lessons. Strictly no refund will be made for missed lessons that students did not request for makeup lessons promptly.
Will my child be automatically enrolled in the course for the following year?
Yes. If we do not receive any advance notice from parents, our system will automatically enroll all students in the folllowing year. For example, P5 students will be automatically enrolled in P6 course/s when they are promoted to P6.
We run a loyalty programme for existing students who continue to stay with SLC. Such students enjoy the old fee structure from the time they are enrolled at SLC.
Students who consume their deposits will be considered as new students and are subjected to the latest fee structures.
Can the teacher help to mark and go through my child's school assignments?
If your child requires additional assistance with his/her school homework or any assignment outside our curriculum, please note that we are happy to assist so long as it is within reasonable means (does not disrupt our existing curriculum and lesson time). Please send us a soft copy of key pointers you would like our teacher to advise. We are not able to cater to last minute requests such as going through school homework which needs to be submitted within the week.
Please also note that marking of assignments outside of our standard curriculum may incur additional charges:
- $3 per marking full test paper (up to 15 pages with no more than 1 comprehension OE or 1 essay topic mutually exclusive)
- $5 (in blocks of 5 mins) charge per going through full paper
How can I communicate with my child's tutor(s)?
Our classes are typically back to back and if you would like to hear from the teacher:
- Monthly progress updates will be provided if the need arises (eg. student is struggling with lessons; student needs to have crash course).
- You may also directly message the teacher via Google Classroom.
- If you have something extensive to share with the teacher, you may also request for a call/zoom meeting with the teacher (on-demand basis) through our friendly academic specialists. Just Whatsapp text us (WhatsApp calling and direct mobile calling are not advised as sometimes our telephony system doesn’t register missed calls. We do not want to miss your call.) at +65 8874 4870. Our academic specialists will schedule you to our teacher’s queue of Parent-Teacher meetings. Typically, calls tend to be prioritised over Zoom meetings.
Do you have a timetable for me to see what classes I could my child enrol in?
As our classes are not one-size-fits-all, we do not publicly share our timetable/s. We highly recommend interested parents/students to book a free diagnostic assessment with our support team at https://wa.me/message/GRRBIR7T46MIE1 or +65 8874 4870. Slots are limited and arranged on first-come-first-served basis.
The free diagnostic assessment assesses students on 3 aspects:
1. Learning Style (Visual, Auditory, Kinesthetic) – for us to understand about student memory retention and learning pace so that our teachers could use a suitable teaching strategy
2. Behaviourial combination – like a psychological assessment to find out what motivates students to learn (as well as what demotivated them)
3. Language proficiency
With the results, our assessment team can then recommend suitable class arrangements for your child.
Our classes are classified into:
1. Core banded classes – students with similar learning abilities are narrowly grouped to enable teachers to address similar learning gaps and teach at a suitable pace
2. Foundation classes – for students who have bigger learning gaps (i.e. P6 student with a reading proficiency of P3 or a S3 student with a reading proficiency of P4)
3. Functional classes – tiered composition, oral and other functional classes to enhance a certain area of your child
If you are concerned if the timings may suit your child, don’t worry. You could share your preferred days and timings before the assessment so that we could advise on the availability. We are usually able to offer a suitable class timing, 99% of the time.
Where do your English teachers come from?
Our teachers are mostly former instructors and teachers who specialise in English language.
Our English teachers mostly majored in English Language and Literature, Sociology or equivalent disciplines. Hence, they are qualified to teach the Primary and Secondary English syllabi which has increased in complexity over the years.
For example, top Primary English compositions today demand correct use of literary devices (something that used to be taught only in Secondary English literature) while Secondary English narrative comprehension questions now test students on aspects that were only exclusive to English literature.
This requires our teacher staffing process to be more rigorous in order to provide our students with high quality English education and prepare them well for major examinations.
Where do your Chinese teachers come from?
Our teachers are mostly former instructors and teachers who specialise in Chinese language.
Our Chinese teachers mostly majored in Chinese Studies or equivalent disciplines. Hence, they are qualified to teach the Primary and Secondary Chinese and Higher Chinese syllabi which has increased in complexity over the years.
As bilingualism is a strong feature at SLC, our Chinese teachers are mostly locals and must be effectively bilingual. This is to help students who struggle with the Chinese language to learn better. With a team of mostly local Chinese teachers, we have a collective understanding about the challenges local students face with learning Mandarin. Some of which include:
1. habitually translating English to Chinese
2. lacking Chinese vocabulary
3. not having a Chinese speaking environment
Internally, regular teacher training is conducted to keep our teachers abreast of the latest syllabi, exam formats, school marking schemes, educational technologies and teaching strategies. Non-local teachers are regularly trained in English translation and Singapore student culture so that they can better communicate with our students for effective Chinese learning.
Do you have a curriculum and what materials are being used?
Unlike most other tuition chains that enforce highly structured curricula that tend to be overly rigid and may not meet individual learning needs, we adopt a semi-structured curriculum that gives teachers and students greater level of autonomy and flexibility.
Our curricula are regularly vetted by our Academic Advisors who comprise retired senior teachers and HODs. See “Our Advisors” page for more info.
A semi-structured curriculum allows teachers to quickly adapt to student needs and address learning gaps. For example, student A has a Weighted Assessment for Paper 2 the following week and needs help in specific comprehension question types. He or she informs the teacher about 1-2 weeks in advance and the teacher is able to re-order our flexible curriculum to prioritise inferential comprehension question types for the following two weeks.
We use a diverse mix of materials: in-house written notes and materials adapted from past school papers and external assessment books. While high quality materials are important, we believe greater in building student conceptual understanding through guidance and nuturting student interest in the languages through engagement and relationship building.
The structured curricula are as follows:
1. Primary Chinese and Higher Chinese core banded classes
P6 students are put in P6 classes that are taught at a suitable learning pace. Classes are taught in accordance with the school textbook syllabus and exam formats.
2. Secondary Chinese and Higher Chinese core banded classes
Classes are taught in accordance with the school exam formats.
3. Primary English core banded classes
Classes are taught in accordance with the Stellar and school exam formats.
4. Secondary English core banded classes
Classes are taught in accordance with the lower secondary and N and O level exam formats.
5. Primary Chinese foundation classes
Classes are tiered in accordance with students’ actual language proficiencies.
For example, a P6 student with a reading proficiency of P3 will receive revision of high frequency P3-5 words that will appear in P6 exam papers. They will usually be trained in sentence construction, word matches, reading comprehension and note taking.
6. Secondary Chinese foundation classes
Classes are tiered in accordance with students’ actual language proficiencies.
A S3 student with a reading proficiency of P4 will receive revision of high frequency P4-S2 words that will appear in S3 exam papers. They will usually be trained in sentence construction, word matches, reading comprehension, composition and email writing.
Do you offer 1-1 tuition?
We strongly believe in the effectiveness of our narrowly banded small group classes that have helped batches and batches of students achieve top results. While we do not provide 1-1 tuition, our teachers are open to offering academic consultation (zoom/physical/WhatsAppp/Telegram/Google Meet) at no extra cost especially nearing examination periods (subject to their availability).
Do you have a location other than Marymount/Bishan?
Our lessons are available both physically outside Marymount MRT Exit B and online. Being centrally located in the Marymount/Bishan area, many students come from all parts of Singapore including Pasir Ris, Simei, Sengkang, Punggol, Jurong and Bukit Panjang. Students who have been on Zoom classes for most parts of 2020 due to Covid actually did very well for major exams. Last year, a student from our S4 batch improved from F9 to B3 for O level. Another from our P6 batch improved from C to A.
What is our teaching method?
We first conduct a diagnostic assessment for our students. This includes:
1) learning style (visual, auditory or kinesthetic)
2) behavioural combination (an educational psychological assessment to find out what motivates them)
3) language proficiency
With the results, we will then identify their learning gaps (i.e. are they learning using the right method, what motivates them to learn, do they learn best by a detailed step-by-step instructional method or do they prefer conceptually understanding and creatively connecting the dots, are they by default more articulate and able to think out of the box or do they tend to be more reserved and interact via observation etc)
With this, we then provide our recommendations on areas for improvement, how we can strategically help students pull up their marks in essence of time and suitable teaching styles to meet their needs.
We generally have 4 bands for our classes for every level, proficiencies in increasing order (L1-4).
The assessor will match students according to the suitable class environment and pace for your child
Can I visit the centre to see the classrooms?
We apologise in advance for any inconveniences caused as we do not allow parents and guardians to enter our classrooms during visits. This is to prevent our ongoing classes from being disrupted as we wish to deliver the best lesson experience to all of our students. Thank you for your kind understanding!